Acceler8ed Broadband Receives Upgrade

As we’ve followed the emerging COVID-19 situation closely, we’ve observed a huge change in usage patterns over the last few weeks. This is particularly evident in the Waterford Rise estate, which has seen consumption surge 30% in 72 hours. We have been scrambling to bring in new capacity at short notice.

In the last week of March 2020, we performed a first-of-its-kind for DCSI when we deployed a 10gbps millimetre wave radio backhaul to support our primary POP covering the Waterford Rise estate and beyond. This link replaced a 1gbps link, with peak load about 900mbps. Since the upgrade we have seen peak loads of 1.06gbps and 1.24gbps on consecutive nights, well below total capacity. This has resulted in Acceler8ed Broadband continuing to perform at or above pre-COVID-19 restriction levels, even with the unprecedented increase in demand.

You haven’t missed your opportunity to get on Acceler8ed – our install teams are still working and connecting residences. Call us today to book your install, on 1300 66 55 75, or sign up online at https://dcsi.net.au/acceler8ed. Our Unlimited $90 plan with $0 install (on 11 month contract) has been an outstanding success, and is the defacto “default” plan across Waterford Rise now, but we have plans for all households starting from $50/month.

Our preparations for COVID-19 have ensured we have a resilient and robust network, more than ready for the challenge. This is why Acceler8ed Broadband is your best choice to work, study and play from home as we get through this difficult time. Our agility and dilligence to ensure top notch service means we will continue to upgrade and mange backhaul capacity as usage patterns change over the course of the pandemic lockdown.

Suspension of Storefront Operations/COVID-19 Update

With the COVID-19 (Coronavirus) pandemic still emerging as a threat to the health and wellbeing of our Team and our Customers, we will be suspending operations at our Queen St Warragul store at 5:30pm today, and we will not reopen it until further notice. We predict it may be several weeks before the store reopens. Phone and email support will continue as usual.

If you are accustomed to coming into the store to pay your account, please make alternative arrangements for next month, as the store may not be reopened before your next account is due. We offer a variety of other payment options including:
• BPAY via your internet banking
• Direct debit from your bank account (must be set up prior to 27 March to take effect for April)
• Automatic credit card payments
• Payment via the portal
• Call to pay over the phone on 1300 66 55 75
See https://dcsi.net.au/support/accounts for more details.

Technical support is available as usual over the phone or via support ticket or email. Some members of our Call Centre team have already commenced working from home, so please understand that there may be background noises during the support call that are not generally typical of the Call Centre.

At this stage there are no delays with our Field Operations. We anticipate our wholesale partners may experience increased demand and/or reduced workforce capacity, and this has the potential to impact turnaround times. We will keep you informed.

We are here to help with any issues that arise or any queries you may have regarding your service. Please don’t hesitate to contact us at support@dcsi.net.au, or via the customer portal, or over the phone.