With the COVID-19 (Coronavirus) pandemic still emerging as a threat to the health and wellbeing of our Team and our Customers, we will be suspending operations at our Queen St Warragul store at 5:30pm today, and we will not reopen it until further notice. We predict it may be several weeks before the store reopens. Phone and email support will continue as usual.
If you are accustomed to coming into the store to pay your account, please make alternative arrangements for next month, as the store may not be reopened before your next account is due. We offer a variety of other payment options including:
• BPAY via your internet banking
• Direct debit from your bank account (must be set up prior to 27 March to take effect for April)
• Automatic credit card payments
• Payment via the portal
• Call to pay over the phone on 1300 66 55 75
See https://dcsi.net.au/support/accounts for more details.
Technical support is available as usual over the phone or via support ticket or email. Some members of our Call Centre team have already commenced working from home, so please understand that there may be background noises during the support call that are not generally typical of the Call Centre.
At this stage there are no delays with our Field Operations. We anticipate our wholesale partners may experience increased demand and/or reduced workforce capacity, and this has the potential to impact turnaround times. We will keep you informed.
We are here to help with any issues that arise or any queries you may have regarding your service. Please don’t hesitate to contact us at firstname.lastname@example.org, or via the customer portal, or over the phone.