Suspension of Storefront Operations/COVID-19 Update

With the COVID-19 (Coronavirus) pandemic still emerging as a threat to the health and wellbeing of our Team and our Customers, we will be suspending operations at our Queen St Warragul store at 5:30pm today, and we will not reopen it until further notice. We predict it may be several weeks before the store reopens. Phone and email support will continue as usual.

If you are accustomed to coming into the store to pay your account, please make alternative arrangements for next month, as the store may not be reopened before your next account is due. We offer a variety of other payment options including:
• BPAY via your internet banking
• Direct debit from your bank account (must be set up prior to 27 March to take effect for April)
• Automatic credit card payments
• Payment via the portal
• Call to pay over the phone on 1300 66 55 75
See https://dcsi.net.au/support/accounts for more details.

Technical support is available as usual over the phone or via support ticket or email. Some members of our Call Centre team have already commenced working from home, so please understand that there may be background noises during the support call that are not generally typical of the Call Centre.

At this stage there are no delays with our Field Operations. We anticipate our wholesale partners may experience increased demand and/or reduced workforce capacity, and this has the potential to impact turnaround times. We will keep you informed.

We are here to help with any issues that arise or any queries you may have regarding your service. Please don’t hesitate to contact us at support@dcsi.net.au, or via the customer portal, or over the phone.

NBN Scams and Email Hacking

In an article dated June 17, 2019*, Emma Koehn writes in the Sydney Morning Herald about the increasing prevalence of scams that take advantage of community confusion regarding NBN.

The article says that losses so far this year have exceeded $500,000, averaging more than $110,000 a month in the first half of the year.

NBN Co Chief Security Officer Darren Kane said NBN Co is a wholesaler and will never call ordering a consumer to give access to their computers.

The article goes on to quote ACCC chair Delia Rickard advising consumers to “Do a Google search or check the phone book to get your service provider’s number, don’t use contact details provided by the sales person”.

Meanwhile, spammers are continuing to attempt to obtain email account details via “phishing” (scam) emails. This enables them to spread spam via legitimate, trusted email accounts. DCSI customers have been specifically targeted by some of these scammers, with emails being sent to @dcsi.net.au email addresses purporting to be from us and attempting to trick customers into following a link to a non-DCSI website where they are asked to enter their email login details.

The only link you should ever use to review or update your DCSI account details is the customer portal at simple.dcsi.net.au

If you ever receive an email telling you that DCSI will close down your email or service, or that you’re required to log in to make changes, please do not click the link. Please call us on 1300 66 55 75 to ask if it is genuine, or use the customer portal to check the validity of the claim.

It’s your responsibility to protect your account details and not disclose them to unauthorised third parties. We are here to assist if you need advice or assistance in determining the validity of an email.

You should also review your account password, and ensure it is strong and sufficiently complex that it can’t be easily guessed. If you update your password via our portal, you will be required to choose a password that is at least 8 characters long and contains a mixture of letters, numbers and symbols.

 

Account Payment Options

How to pay

Customer Portal

Our customer portal makes it simple for you to pay online, along with giving you access to many other service features! This means quick, no fuss payments at a time that suits you, day or night. Save or update your card, make a one off-payment or review your invoice history – it’s all so easy with the portal.

A step-by-step user guide to payments via the portal can be found here.

Need more options?

Note: All charges invoiced by us are payable within 7 days, unless we agree otherwise. Businesses that require extended terms need to make an application to our credit department.

Credit card

You can set up a credit card on your account for automatic payment each month, or you can use a credit card to make a once-off payment.

You can attach a credit card or make a payment online via the customer portal, or by contacting us on 1300 66 55 75.

Direct debit

With your authorisation, we can automatically take payment directly from a nominated bank account each month. To set up this payment method, please download and complete this form and return it to us via post or email (scan and attach).

BPAY

You can pay us via internet or phone banking, by sending us funds from your account via BPAY.
Please allow up to 3 business days for the payment to be processed.

Biller code: 223669
Reference: (your customer number – see invoice)

Cash or EFTPOS

Cash and EFTPOS payments are available in person during business hours at our offices at 1A, 155 Queen St, Warragul VIC 3820.