Something’s Wrong – How To Get It Fixed
Something’s wrong with your service and you don’t know how to get it fixed? Check our handy guide on when to call support, how to call support and what you’ll need when you call support.
Category: FAQ
Email Settings
Email settings These are the general settings you’ll need to set up your DCSI email address in your email program. For specific guides for popular programs, see below. DCSI Email settings Email address username@dcsi.net.au Email login name Your full email address (username@dcsi.net.au) Incoming mail server (IMAP or POP3) incoming.dcsi.net.au Outgoing mail server (SMTP) outgoing.dcsi.net.au Read more about Email Settings[…]
Account Payment Options
How to pay Customer Portal Our customer portal makes it simple for you to pay online, along with giving you access to many other service features! This means quick, no fuss payments at a time that suits you, day or night. Save or update your card, make a one off-payment or review your invoice history – it’s all so Read more about Account Payment Options[…]
FAQ: Acceler8ed Broadband
What is Acceler8ed Wireless? Acceler8ed Wireless was the previous name of Acceler8ed Broadband. Same great broadband, delivered wirelessly to you. Ok, so what is Acceler8ed Broadband? Acceler8ed Broadband is a wireless internet solution exclusive to DCSI. Acceler8ed Broadband is the latest evolution in Fixed Wireless technology, delivering unparalleled speed and reliability. Drawing on more than a decade of experience Read more about FAQ: Acceler8ed Broadband[…]
Why Spectrum Crunch Is Affecting Your WiFi
Spectrum crunch refers to the potential lack of sufficient wireless frequency spectrum needed to support a growing number of consumer devices With the ubiquity of WiFi devices in the modern world, spectrum crunch is becoming more widespread, and this could be affecting your internet connection. The 2.4GHz spectrum is intensively used for not only wireless devices, but other devices such Read more about Why Spectrum Crunch Is Affecting Your WiFi[…]
Video Tutorial: How to change your plan
As we’ve launched a new range of great value NBN plans this month, this is a great time to show you how you can go online and change your own plan any time you please! Click the video below to see how simple it is. There is no fee for changing your plan, but if Read more about Video Tutorial: How to change your plan[…]
Video Tutorial: How to view the weather
Weather lovers, the good news is that you can still view our Warragul Weather Station feed on our website! The even better news is that it could hardly be easier. Here’s a helpful video to show you how.
Video Tutorial: How to submit a support ticket
If you have any reason to communicate with us, can you do so by submitting a support ticket. Support tickets can be useful for billing enquiries, questions about products and services, requesting assistance or reporting a fault. If you are already a DCSI customer, you can submit a support ticket via our customer portal.
The All-New Customer Service Portal – It Couldn’t Be More Simple!
April has been a month of major changes here at DCSI, and the biggest has been our switch to our brand new customer management system, Simple. With Simple managing all accounts and billing, we’ve been able to update our customer portal too. If you’ve logged in to my.dcsi.net.au recently, you’ve probably seen the changes. Here’s Read more about The All-New Customer Service Portal – It Couldn’t Be More Simple![…]