NBN Unlimited Plans Available Now

Despite what we’ve said before…

NBN Unlimited Plans Available Now On Fixed Line Services (Fibre to the Node/Premises/Basement/Curb and HFC)

“DCSI doesn’t offer NBN Unlimited plans because we don’t want to sign people on to restrictive speed tiers, add sneaky reasonable use policies, oversell to our low consuming customers, trap consumers on contracts, undersupply CVC, allow power users to degrade the service, or move to an off-shore support desk. We just want to offer a reasonably priced NBN service backed by a great support team.” DCSI – April, 2018

When we wrote this, we meant every word… but you have been speaking to us, and you’ve told us loudly and clearly “We just want Unlimited”.

Well… we’ve listened.

Our wholesale supplier has recently introduced CVC bundles, which reduces overall CVC costs allowing more allocation per service. This means many of our original objections to Unlimited plans have become redundant.

It also frees us up to offer Unlimited across the Standard, Standard Plus and Premium speed tiers. To ensure we’re not overselling to people who just don’t need unlimited data, we’ve also retained an NBN Basic plan with 100GB of data, allowing low-consuming users a very good option.

And NBN users, take note: we’re offering all this with no upfront installation* and no contracts.

“DCSI now offers NBN Unlimited plans because we don’t have to sign people on to restrictive speed tiers, add sneaky reasonable use policies, oversell to our low consuming customers, trap consumers on contracts, undersupply CVC, allow power users to degrade the service, or move to an off-shore support desk. We still offer a reasonably priced NBN service backed by a great support team, and now with Unlimited data too!” DCSI – November, 2019.

NBN Fixed Wireless

NBN Fixed Wireless services now have their own separate range of plans.

We will no longer offer NBN Fixed Wireless Standard Plus speed tier (50/20Mbps) as NBNco have advised this speed tier will be discontinued in December 2019. Existing customers have been contacted and assisted to select a new plan. If you subscribe to an NBN50 Fixed Wireless plan and need assistance choosing a new plan, please contact us.

The new range of plans reflects the increase support and delivery costs of NBN Fixed Wireless services, and the maximum data allowance is capped at 1TB per service as part of our efforts to ensure we are not contributing to the network congestion issues that have played such a big role in degrading the performance of NBN Fixed Wireless.

Acceler8ed Broadband is available as an alternative in many Gippsland-based NBN Fixed Wireless areas, offering a maximum speed of 60/20Mbps and Unlimited plans. If you are interested in finding out what it would take to switch, we’re only too happy to help. Email support@dcsi.net.au or phone 1300 66 55 75 to find out if Acceler8ed is available to you.

*NBN New Development Fee may apply to the first connection to a premises. We can advise if this fee applies at the time of sign-up.

Unlimited Acceler8ed and OptiComm – Now Available!

 

Acceler8ed Broadband

We’ve invested heavily into the Acceler8ed Broadband network to ensure it has the speed, stability and capacity to meet demand without compromising the quality of the service. We’re now certain that we’re ready to take that next step.

Yes, Unlimited plans are now available on our very own Acceler8ed Broadband!

To recap for those who aren’t familiar with Acceler8ed Broadband, it is the flagship in our broadband line-up. Acceler8ed Broadband is available exclusively in Gippsland and delivers unrivalled speeds on our own dedicated network – it’s the broadband alternative you’ve been looking for, and it’s locally owned, locally serviced and locally supported. Now that you can have UNLIMITED data with maximum speed of 60/20Mbps (Typical Evening Speed: 56Mbps), it’s better than ever before. We’ve also introduced a 12 month contract option exclusively for Acceler8ed Broadband to get you up and running without the upfront installation cost.

We’ve also retained some data capped plans for light and medium users, making sure that Acceler8ed still offers something for every household.

The Plans

100GB data – $50/month (total min. cost $350)
250GB data – $70/month (total min. cost $370)
Unlimited data – $90/month (total min. cost $390)
New development fee of $300 if a technician visit is required to install, repair, or upgrade the equipment on your rooftop, and optionally supply a WiFi router.
Or $0 for install on Unlimited $90 if you agree to an 11 month contract (total minimum cost $990).

OptiComm

Our OptiComm plans have also gone unlimited. We’ve always offered the best value OptiComm plans, and our new Unlimited range is no exception. The same great, reliable OptiComm service but without the data cap – sensational!

The Plans

OptiComm25 – Unlimited – $60/month – $76 activation for new customers (Total min. cost $136)
OptiComm50 – Unlimited – $70/month – $76 activation for new customers (Total min. cost $146)
OptiComm100 – Unlimited – $90/month – $76 activation for new customers (Total min. cost $166)

 

Existing Acceler8ed and OptiComm customers will continue on their current plans, or they can opt in to the new plans by logging into the customer portal at http://simple.dcsi.net.au and changing their plan, or by emailing support@dcsi.net.au, or by calling 1300 66 55 75.

 

Video Tutorial: How to change your plan

As we’ve launched a new range of great value NBN plans this month, this is a great time to show you how you can go online and change your own plan any time you please! Click the video below to see how simple it is.

There is no fee for changing your plan, but if you select a more expensive plan you will be invoiced on a pro-rata basis. Plan upgrades take effect within 15 minutes. Plan downgrades take effect on the first day of the next month. You can change your plan online once in a 30 day period. To arrange another change within that period, or if you need assistance, please call us on 1300 66 55 75

Why We Don’t Offer Unlimited Plans

All Internet Service Providers (or ISPs) offering NBN plans need to cover the same basic wholesale costs of delivering the service. Unlimited NBN plan providers need to make sure that they meet their cost of delivering the service, but how can they be sure of doing that if there are no limits?

Limited Speeds – Many Unlimited NBN plans are offered only on the 12/1 speed tier. At speeds similar to or slower than ADSL, there’s only so much data users can push through at a time, so their usage will be limited by the speed. Most people would benefit more from a higher speed tier than a larger data limit.
Reasonable Use Policies – Unlimited NBN plans are often accompanied by small print which reveals that they are subject to a “reasonable use policy”. This means any service that exceeds a limit the service provider deems “reasonable” can be cut off. Unlimited plans on a reasonable use policy aren’t unlimited – they just have a secret cap.
Overselling to Low Use Consumers – ISPs can offset the cost of providing Unlimited NBN plans to high data consuming customers by recommending the plans to low use customers – people who would be better off on a cheaper plan because they will not get value out of Unlimited NBN. A plan that has a cap you never reach is functionally indistinguishable from an Unlimited NBN plan, but often much cheaper. We prefer to help you identify what you actually need to keep your costs down.
Contracted Services – Many providers offering Unlimited NBN plans require a long contract period of 12 or 24 months and it’s common for consumers to find themselves trapped on a plan that no longer suits their usage or budget. Families with older teenagers often fall into this trap – once the kids move out and and household usage plummets, the consumer is stuck with their expensive plan until the contract expires.
Undersupplying CVC – The infamous CVC that is the cause of congestion woes for customers of so many NBN services.
If ISPs do not purchase enough bandwidth from NBN, several things happen:
* Consumers find their services run slowly at peak times
* Slow services consume less data
* ISPs save on their cost of supplying the service.
Because we set a cap on each of our plans, we’re better able to predict usage and purchase sufficient NBN bandwidth – no peak congestion, no artificially limited data speeds. Without “Unlimited” data users, DCSI can ensure all NBN customers have a better, more consistent experience, at all times of the day.
Allowing Power Users To Make Things Worse For Everyday Consumers – When high consumption users have Unlimited NBN access, they can degrade the service quality for other users. Our high limit plans mean most consumers won’t have any worries about reaching their data cap, and the minority of users whose monthly consumption is extreme can’t abuse the service, driving up costs or driving down service quality.
Offshore Call Centres – DCSI chooses to employ local people, keeping your dollars in the local economy and giving you access to a team with local knowledge who are affected by local issues just like you. We care… not just because you’re our customers, but because you’re our neighbours.

DCSI doesn’t offer NBN Unlimited plans because we don’t want to sign people on to restrictive speed tiers, add sneaky reasonable use policies, oversell to our low consuming customers, trap consumers on contracts, undersupply CVC, allow power users to degrade the service, or move to an off-shore support desk. We just want to offer a reasonably priced NBN service backed by a great support team.

Acceler8ed Goes TERABYTE

Following on from our launch earlier this year of DCSI’s premium Acceler8ed Fixed Wireless Service, we are now pleased to announce a SUPERSIZED plan for our superstar customers.

Acceler8ed Wireless customers now have exclusive access to our Wireless ‘Five Star’ Plan. Included is a massive 1TB (that’s one thousand gigabytes!) of data, and the same great Acceler8ed speeds you’re used to, all for $140 per month – you’ll never want to leave your house again!

With smaller plans starting from $40 a month and a network exclusively serviced by our own local team, Acceler8ed Wireless has something to offer everyone. Give us a call now on 1300 66 55 75 to find out if your area has been Acceler8ed.