How To Get The Most Out Of Your Wi-Fi Connection

Experiencing slow speeds and dropouts on your internet connection? The culprit might be right inside your house. As we move increasingly to wireless connections in our homes, Wi-Fi performance issues are becoming more prevalent.

Wi-Fi issues have become so widespread that nbnco have put out a handy guide that is relevant to all Wi-Fi users, not just those connected to nbn. Their key advice centres around the placement of your home modem or router. Points they ask you to consider:

  • Is your router placed in the centre of your home? Consider your Wi-Fi signal range as a radius extending from the router itself, becoming weaker as it travels. Placing your router as close as possible to the centre of your home will give you better coverage. Consider how and where you use your devices – the router should be as close as possible to the centre of your usage zone, which might mean you actually locate the router closer to the end of the house if that is where all your devices are located and used.
  • Is your router elevated? NBN advise that, for best results, your router will ideally be 2 metres off the ground, and you will not have obstructions between the router and the devices that connect to it. A router at a higher elevation is less likely to be obstructed.
  • Are there any Wi-Fi dampeners between your router and your devices? Objects block signal, and  the more objects your signal passes through, the weaker it will get. Consider relocating moveable objects that may be dampening the signal between your router and your devices, such as fish tanks, appliances or other objects. Walls themselves will also degrade the signal, but are less easy to relocate – in this case, it may be better to relocate the router itself.
  • Do you have too many devices connected? Wi-Fi may degrade if many devices are using it simultaneously. If you have devices that can be cabled in to the router, such as Smart TVs, desktop PCs or other ethernet-enabled devices, you will free up more bandwidth for the devices that must be Wi-Fi connected such as phones, tablets and devices that don’t have ethernet ports.
  • Does your router match your needs? The way we use internet in our homes has changed over time, and so have the routers that deliver our connections. Your older router may not be as efficient or effective at supplying your devices. Consider if it is time to upgrade.
  • 2.4Ghz or 5Ghz? Our article on Spectrum Crunch goes into more detail, but the short answer is: If available on your router and on your device, 5Ghz is usually a better choice, but 2.4Ghz might come into its own if you are far from the router, or have a lot of internal obstacles, such as walls, that reduce your WiFi range.

To read the nbn guide in full, visit

This article was first published on November 19, 2020, and was updated on 18 March 2021.

Why Spectrum Crunch Is Affecting Your WiFi

Spectrum crunch refers to the potential lack of sufficient wireless frequency spectrum needed to support a growing number of consumer devices

With the ubiquity of WiFi devices in the modern world, spectrum crunch is becoming more widespread, and this could be affecting your internet connection.

The 2.4GHz spectrum is intensively used for not only wireless devices, but other devices such as cordless phone handsets, bluetooth devices such as headsets or keyboards, baby monitors, and video monitoring or rebroadcasting  systems. WiFi running on 2.4GHz can even receive interference from some surprising sources: Christmas lights, microwave ovens, garage door openers, drones and remote control cars, and cheap AC adaptors.

With our modern suburban houses so close together, the interference that’s affecting your connection might not even be coming from within your own home – all those other WiFi networks you can see from your devices could potentially be interfering with your own.

When troubleshooting speed and connection dropout problems, we recommend using a computer connected via Ethernet cable. This will enable you to get a true picture of the speeds your router is receiving – then, simply by comparing the results against your speeds over WiFi, you can identify whether WiFi interference may be present in your home network.

In some cases, these problems can be entirely resolved by simply changing a setting in your router so it uses another channel. Where WiFi interference is widespread or intense and can’t be eliminated, a router that offers you a choice of WiFi spectrum may be a better choice. Routers such as the NetComm NF18ACV, which has 2.4GHz and 5GHz WiFi networks on board can give you the range you need to find an unaffected channel and make sure your connection’s performance isn’t being unnecessarily impeded by poor WiFi performance.

For assistance with any WiFi concerns you may have, or to upgrade to an enhanced router, you can log a ticket with our support team via the customer portal.