Something’s Wrong – How To Get It Fixed
Something’s wrong with your service and you don’t know how to get it fixed? Check our handy guide on when to call support, how to call support and what you’ll need when you call support.
NBN Scams and Email Hacking
In an article dated June 17, 2019*, Emma Koehn writes in the Sydney Morning Herald about the increasing prevalence of scams that take advantage of community confusion regarding NBN. The article says that losses so far this year have exceeded $500,000, averaging more than $110,000 a month in the first half of the year. NBN Co Chief Read more about NBN Scams and Email Hacking[…]
Unwanted Telemarketing Calls
The ACMA (Australian Communications and Media Authority) ensures that the Telecommunications (Telemarketing and Research Calls) Industry Standard provides safeguards to enable Australians to manage unwanted telemarketing. These include identification requirements, restrictions on permissible calling hours, and enforcement of compliance with the Do Not Call Register. You can add your number to the Australian Do Not Call Read more about Unwanted Telemarketing Calls[…]
Acceler8ed Has Been Accelerated
With the successful launch of our Acceler8ed Broadband service in 2017, DCSI gave Gippslanders an alternative option for 50/20 broadband that delivered the benefits of an locally owned and serviced network with a focus on quality and reliability. The popularity of our Acceler8ed Broadband boomed as we expanded our service area and opened up terabyte-plus plans, and through it all Read more about Acceler8ed Has Been Accelerated[…]
Email Scams and Extortion
Emails that threaten disclosure of personal or embarrassing information or illicit footage have been turning up in inboxes again recently. These emails are often known as “sextortion” scams. The good news is that they are empty threats. There has been no evidence that any devices have been hacked by the perpetrators, or that they have obtained Read more about Email Scams and Extortion[…]
IOS Certificate Error (SSL)
DCSI wish to advise that some hosted domains have recently been affected by an incompatibility on IOS devices. We appreciate your patience as we continue working on this to ensure the incompatibility of Apple/IOS devices is resolved. For those who would like to continue using their email without SSL while this issue is in effect, Read more about IOS Certificate Error (SSL)[…]
Email Settings
Email settings These are the general settings you’ll need to set up your DCSI email address in your email program. For specific guides for popular programs, see below. DCSI Email settings Email address username@dcsi.net.au Email login name Your full email address (username@dcsi.net.au) Incoming mail server (IMAP or POP3) incoming.dcsi.net.au Outgoing mail server (SMTP) outgoing.dcsi.net.au Read more about Email Settings[…]
Account Payment Options
How to pay Customer Portal Our customer portal makes it simple for you to pay online, along with giving you access to many other service features! This means quick, no fuss payments at a time that suits you, day or night. Save or update your card, make a one off-payment or review your invoice history – it’s all so Read more about Account Payment Options[…]
Speed Test Guide
Why run speed tests? A speed test is a useful diagnostic tool to identify if there is a problem with the service, and to measure the severity of impact. How do I run a speed test? There are some steps you should take first to ensure the test is accurate. Step 1: Turn off all Read more about Speed Test Guide[…]
Virus and Malware Guide
What are computer viruses? Viruses are malicious computer programs designed to spread themselves from computer to computer, with the potential to cause damage, and harmful or unexpected outcomes. What is malware? Malware is a contraction of “malicious software”. Broadly speaking, malware can be any kind of malicious code including adware, spyware, keyloggers, trojans, worms and Read more about Virus and Malware Guide[…]