Account Payment Options

How to pay

Customer Portal

Our customer portal makes it simple for you to pay online, along with giving you access to many other service features! This means quick, no fuss payments at a time that suits you, day or night. Save or update your card, make a one off-payment or review your invoice history – it’s all so easy with the portal.

A step-by-step user guide to payments via the portal can be found here.

Need more options?

Note: All charges invoiced by us are payable within 7 days, unless we agree otherwise. Businesses that require extended terms need to make an application to our credit department.

Credit card

You can set up a credit card on your account for automatic payment each month, or you can use a credit card to make a once-off payment.

You can attach a credit card or make a payment online via the customer portal, or by contacting us on 1300 66 55 75.

Direct debit

With your authorisation, we can automatically take payment directly from a nominated bank account each month. To set up this payment method, please download and complete this form and return it to us via post or email (scan and attach).

BPAY

You can pay us via internet or phone banking, by sending us funds from your account via BPAY.
Please allow up to 3 business days for the payment to be processed.

Biller code: 223669
Reference: (your customer number – see invoice)

Cash or EFTPOS

Cash and EFTPOS payments are available in person during business hours at our offices at 1A, 155 Queen St, Warragul VIC 3820.

Speed Test Guide

Why run speed tests?

A speed test is a useful diagnostic tool to identify if there is a problem with the service, and to measure the severity of impact.

How do I run a speed test?

There are some steps you should take first to ensure the test is accurate.

Step 1: Turn off all other internet use. You may receive a falsely low result if your service is being used simultaneously by other applications. You want a true measurement of the speed the service is achieving, not what’s left after everything else uses it. Alert other family members not to use the internet for the 60 seconds or so it takes to run the test. If possible, turn off other devices or disconnect them from the connection

Step 2: If possible, do the speed test over an ethernet cable. This would typically mean using a device like a desktop or laptop computer; even some Smart TVs have the capability. What you want to measure is the speed of the service that’s being delivered to your premises. If that’s fine, the next step would be to test over WiFi for comparison. The resolution for your speed problem is going to be different if it’s a WiFi issue versus a slow connection, so you’ll need to know what you are dealing with to get to the correct resolution.

But then it’s as simple as visiting speed.dcsi.net.au and clicking the big GO button.

What do my results mean?

Download and upload measure how quickly information is transmitted to and from you. The higher the number, the faster the connection. Your maximum speed will be limited by things like your plan and your infrastructure, so there’s no one right answer on what a “good” or “bad” speed may be. You’ll need to refer to your plan’s theoretical maximum speeds, which usually appears on your invoice. If you need help with this, just ask.

Ping measures your connection’s reaction time – how quickly it receives a response. This is where you want to see a low number – the lower, the better. Jitter is a measurement of variability in ping times.

What can cause slow speeds?

Many things. There are so many individual systems and devices involved in the delivery of your internet connection. Your speed may be slow due to a fault in the infrastructure connected to your house, or a failing router. Perhaps the connection is performing at its best, but the limits of your plan are too restrictive for your household. These are just some of the possibilities. We use speed tests results as one element in troubleshooting to assist us in accurately pinpointing the source of your slow speeds.

What do I do with the results?

You can use it for your own peace of mind, to establish that your connection is performing as it should. Sometimes it’s a fast answer to the question “Is it this site that’s slow, or is it my connection?”.

If you report an issue with your service, DCSI may ask you to run speed tests so we can gather information to establish the impact on your service. This information can be very important particularly if there is an issue that needs to be logged with a wholesale provider, or to determine if technicians are needed to go onsite.

How often should I run speed tests?

Speed tests are quick, simple and free, and can be done at any time. If you are a DCSI customer, your speed test history is automatically logged and can be reviewed if any problems arise. Having a history of tests that show the performance of the connection over time can be a really useful tool. You should run a speed test as often as you want to, even when you aren’t experiencing problems.

Virus and Malware Guide

What are computer viruses?

Viruses are malicious computer programs designed to spread themselves from computer to computer, with the potential to cause damage, and harmful or unexpected outcomes.

What is malware?

Malware is a contraction of “malicious software”.  Broadly speaking, malware can be any kind of malicious code including adware, spyware, keyloggers, trojans, worms and viruses.
Adware – software that may install on your machine without your knowledge and display ads to you, generating income for the developer.
Spyware – obtains your personal data by stealth and sends it to unauthorised people. Can be used maliciously to control or even damage your computer.
Keyloggers – record every keystroke you make and transmit to the person controlling it. This can allow a third party to obtain your passwords and other sensitive information.
Trojans – malicious software that is disguised as legitimate software.
Worms – self-replicating code that spreads itself from computer to computer
Viruses – the distinction between worms and viruses can be quite subtle: a virus will usually need someone to run the associated file or program so it can take effect, but a worm can spread itself across networks automatically.

Who is vulnerable to viruses and malware?

People usually understand that Windows computers and devices are vulnerable and before you connect to the internet, you should have anti-virus protection installed. There’s a common misconception that Apple/Mac devices are safe but don’t be too complacent – Mac malware does exist, and it is prudent to protect your Mac with security software.

I’ve been asked to run a scan of my computer. How?

This will depend on the anti-virus or anti-malware package you’re using. For most, it should be a matter of opening the program and selecting scan. If you are having trouble with this, you can often find a guide to using common programs on YouTube. If you suspect that your device is infected and you are unsure how to fix it, you may wish to consult an IT professional for assistance.

What should I use to protect my PC, Mac or other device?

Some commonly used programs are:
Malware Bytes
Microsoft Security Essentials
Avast!
Kaspersky

Tech blogs and publications are constantly testing and reviewing security software and can offer some informed insight into the best options. Some current articles that might be useful are linked below.

https://www.techradar.com/au/best/best-antivirus

https://au.pcmag.com/antivirus/8949/the-best-antivirus-protection

https://www.tomsguide.com/us/best-antivirus,review-2588.html

https://www.techadvisor.co.uk/test-centre/security/best-antivirus-3676938/

FAQ: Acceler8ed Broadband

What is Acceler8ed Wireless?

Acceler8ed Wireless was the previous name of Acceler8ed Broadband. Same great broadband, delivered wirelessly to you.

Ok, so what is Acceler8ed Broadband?

Acceler8ed Broadband is a wireless internet solution exclusive to DCSI.

Acceler8ed Broadband is the latest evolution in Fixed Wireless technology, delivering unparalleled speed and reliability. Drawing on more than a decade of experience in delivering Fixed Wireless services across Gippsland, DCSI had the right background to understand that an Acceler8ed Broadband Network would meet the current and future internet needs of households and businesses, and the skills to make it happen.

What are the advantages of Acceler8ed Broadband?

Acceler8ed Broadband is fast and reliable.

Households use their connections in entirely different ways now compared to 20, 10, even 5 years ago. The rise of Netflix, the ubiquity of portable internet-enabled devices, the move to VoIP and away from copper landline services… these are all part of the ever-changing internet landscape.

Acceler8ed Broadband is based on technology developed specifically to support modern internet use and habits, and as such the key attributes are the speed and stability of the service. The internet is no longer a hobby that we indulge in during downtime – it’s part of the fabric of our everyday lives, and as such we need connections we can rely upon, and the speeds to handle anything and everything we want to do with the connections.

How does Acceler8ed Broadband differ from other solutions?

Acceler8ed Broadband is today’s technology, built and supported by a local team.

Acceler8ed Broadband is purpose built. Legacy issues that come from stacking new uses onto infrastructure that was never designed to handle it are eliminated with Accler8ed Broadband, which is an entirely new evolution in technology, new infrastructure and supported by all-new systems.

The reliability of Accler8ed Broadband is further enhanced by a dedicated support team. The emphasis is on solutions that work for the long-term, and with their in-depth knowledge of the network they built, our local support technicians have every advantage over other networks that are serviced by out-of-area subcontractors.

Would Acceler8ed Broadband be right for my household? What sort of households does it suit?

Acceler8ed Broadband has a plan to suit all households.

Acceler8ed Broadband is suitable for a wide range of households, from empty nesters to young professionals, from singles to large families, and we have a range of plans to meet the needs of all. Whether you’re just checking your email and the weather, or using VoIP to phone family and friends across the world, or leading your gaming guild to victory, or streaming all your household’s entertainment, or making sure the kids can get their homework done, there’s an Acceler8ed plan that’s right for you.

The beauty of Acceler8ed Broadband is that the reliability makes it the simple, straight-forward choice for internet novices, while the connection has the oomph to cope with those who really put their connection through its paces.

If I’m in an nbntm or privately owned fibre area, can I choose Acceler8ed Broadband?

Households in Acceler8ed Broadband-enabled areas have the freedom to choose.

You may think you are limited in your choice of providers, but as a stand-alone network our Acceler8ed Broadband can be available to premises that otherwise would be restricted in their internet options. Acceler8ed Broadband may be the alternative you’ve been hoping for.

Will I be on a contract with Acceler8ed Broadband?

You are not locked in to a contract with any DCSI service.

One of our values is to make sure the services we deliver give people the flexibility they need, as we understand that life changes aren’t always planned. With DCSI, you are not under contract. This means when your circumstances change, you can change your plan or discontinue your service without penalty or other nasty surprises.

What is required to install Acceler8ed Broadband?

Site assessment, activation and installation is all done for you.

Acceler8ed Broadband services are available within an ever-expanding area in West Gippsland, with services currently available in Yarragon, Warragul, Drouin, Pakenham, Officer, Leongatha and surrounding areas.

Upon application, your address is assessed by technicians to ensure it is within the serviceable area of a tower. A site visit is conducted to ensure there are no barriers to installation of the service and to test the strength of signal at the site, and then the service is fully installed by our technicians.

The service is connected to your property via an unobtrusive antenna fitted to the outside of the property and a simple internal wall port.

What plans are available on Acceler8ed Broadband?

You can choose from any of the current plans on our site.

DCSI’s range of Acceler8ed Broadband plans are designed to accommodate all uses, from the very basic through to the data-intense. Plans start from as little as $50 a month for 100GB. What’s more, with Acceler8ed Broadband we don’t limit your speeds and charge you more to go faster. Acceler8ed Broadband is an Open Speed service – this means you could see up to to 50Mbps on any plan.  UPDATE: As of 13 May 2019, Accler8ed Broadband services have received an over-the-air update that lifts the download speed potential to 60Mbps. Read more here.

Want to know more? Check out the full range here.

Update! New Portal Features including Port Blocking Options.

The DCSI customer portal has been updated and includes new features for the use and maintenance of your DCSI broadband service including advanced features.

Router Configuration – the settings you need to configure your router. Although we despatch routers fully programmed, you may need these details if you have a BYO router, or if your router requires reprogramming for any reason.

Service Firewall – DCSI blocks the following ports for the security of our subscribers.
Outgoing:
SMTP (TCP 25) connections to non-DCSI IP addresses
Incoming:
HTTP and HTTPS (TCP 80, 433) connections
DNS (UDP and TCP 53) requests
SNMP (UDP 161) requests
SSDP (UDP 1900) requests.

Generally this will not affect normal use of the service by average household subscribers, however some users may use services that require these ports to be unblocked. You can modify port blocking yourself through the Simple customer portal.

Static IP – DCSI IP addresses are “sticky” by default, which means they rarely change. This option allows you to add on the Static IP option for $5.50 per month.

Detailed explanations of how to use these features have been added to the customer portal article.

Why Spectrum Crunch Is Affecting Your WiFi

Spectrum crunch refers to the potential lack of sufficient wireless frequency spectrum needed to support a growing number of consumer devices

With the ubiquity of WiFi devices in the modern world, spectrum crunch is becoming more widespread, and this could be affecting your internet connection.

The 2.4GHz spectrum is intensively used for not only wireless devices, but other devices such as cordless phone handsets, bluetooth devices such as headsets or keyboards, baby monitors, and video monitoring or rebroadcasting  systems. WiFi running on 2.4GHz can even receive interference from some surprising sources: Christmas lights, microwave ovens, garage door openers, drones and remote control cars, and cheap AC adaptors.

With our modern suburban houses so close together, the interference that’s affecting your connection might not even be coming from within your own home – all those other WiFi networks you can see from your devices could potentially be interfering with your own.

When troubleshooting speed and connection dropout problems, we recommend using a computer connected via Ethernet cable. This will enable you to get a true picture of the speeds your router is receiving – then, simply by comparing the results against your speeds over WiFi, you can identify whether WiFi interference may be present in your home network.

In some cases, these problems can be entirely resolved by simply changing a setting in your router so it uses another channel. Where WiFi interference is widespread or intense and can’t be eliminated, a router that offers you a choice of WiFi spectrum may be a better choice. Routers such as the NetComm NF18ACV, which has 2.4GHz and 5GHz WiFi networks on board can give you the range you need to find an unaffected channel and make sure your connection’s performance isn’t being unnecessarily impeded by poor WiFi performance.

For assistance with any WiFi concerns you may have, or to upgrade to an enhanced router, you can log a ticket with our support team via the customer portal.

Video Tutorial: How to change your plan

As we’ve launched a new range of great value NBN plans this month, this is a great time to show you how you can go online and change your own plan any time you please! Click the video below to see how simple it is.

There is no fee for changing your plan, but if you select a more expensive plan you will be invoiced on a pro-rata basis. Plan upgrades take effect within 15 minutes. Plan downgrades take effect on the first day of the next month. You can change your plan online once in a 30 day period. To arrange another change within that period, or if you need assistance, please call us on 1300 66 55 75

Video Tutorial: How to submit a support ticket

If you have any reason to communicate with us, can you do so by submitting a support ticket. Support tickets can be useful for billing enquiries, questions about products and services, requesting assistance or reporting a fault.

If you are already a DCSI customer, you can submit a support ticket via our customer portal.

What Is DDoS? How And Why DCSI Protect Your Service

What is DDoS?

Distributed Denial-of-Service (DDoS) attacks can take many forms, but most prevalently it is simply a large flood of data directed toward an IP address on the internet, with the intention of exceeding its connection capacity to effectively knock it offline for a period of time – or, to put it another way, an attacker sends so much traffic through your internet connection that it stops working.

With the increasing popularity of DDoS-as-a-service tools, the ease with which an unskilled person can execute such an attack has meant a rise in their occurrence.

How it impacts you

If you’re targeted by a DDoS – perhaps you’ve beaten someone in an online game, or possibly you’ve even been mistakenly targeted – the impact on you is two-fold. First, it can render your internet service unusable for the duration of the attack (typically just a few minutes, but a motivated attacker could launch an assault that lasts hours, days, or more). Secondly, once your service does recover, you may find that your plan’s data usage allowance has been exceeded because of the massive amount of data sent toward your service and therefore counted against your usage.

How we protect you

DCSI in partnership with Anycast Networks has operated custom-built, state-of-the-art DDoS protection systems for over 2 years to date. These systems respond to an attack automatically within just a few seconds of it starting, and move to route the traffic through “scrubbers” which strip out the attack traffic before it even reaches your service, while still allowing the “good” traffic to come through untouched. This means that your connection doesn’t go offline, and you don’t get a big spike of data on your usage allowance. It’s as though the attack never even happened.

This protection is always on, all the time, for all DCSI broadband customers.